Privacy Policy

Introduction

At zytacome, we are committed to protecting your privacy and providing a safe, secure experience when purchasing our Pilates equipment and products. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us in any way.

Our Pilates equipment and products are designed to enhance your wellness journey, and we apply the same care to handling your personal information as we do to crafting our premium Pilates reformers, rings, and other equipment.

Information We Collect

We collect information specifically related to your purchase and use of our Pilates products:

Personal Information

• Contact details (name, email address, phone number, shipping address)
• Payment information (credit card details, billing address)
• Purchase history of Pilates equipment and accessories
• Communication preferences related to our product updates

Technical Information

• Device information when browsing our Pilates equipment catalog
• IP address and browser details
• Pages viewed and products browsed on our website
• Referral source and time spent viewing our Pilates products

How We Use Your Information

We use your information only for purposes directly related to our Pilates products and services:

• Process orders and payments for Pilates equipment
• Ship purchased products to your specified address
• Provide customer support for product inquiries and issues
• Send order confirmations and shipping updates
• Notify you about new Pilates products, accessories, or improvements
• Improve our product catalog and website experience
• Analyze product popularity and customer preferences

Product-Specific Information Use

For specific products, we may collect and use additional information:

Pilates Reformers

When purchasing our professional-grade reformers, we may collect information about your space requirements, intended use (home or studio), and specific customization needs to ensure the product meets your requirements.

Resistance Equipment

For resistance bands and Pilates rings, we may collect information about your fitness level and experience to recommend appropriate resistance levels and products.

Sharing Your Information

We share your information only as necessary to fulfill your product orders:

• Shipping partners who deliver your purchased Pilates equipment
• Payment processors who handle transactions securely
• Product manufacturers when necessary for warranty services

We never sell your personal information to third parties or share it for marketing purposes unrelated to our Pilates products.

Protecting Your Information

We implement strong security measures to protect information related to your product purchases:

• Encryption for all payment and personal information
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection practices

Your Rights

Regarding your product information, you have the right to:

• Access personal information we hold about your product purchases
• Correct inaccurate information related to your orders
• Request deletion of your account and purchase history
• Opt out of product-related communications
• Request information about how your data is used for product purposes

To exercise these rights regarding your Pilates equipment purchases, please contact us at privacy@zytacome.shop.

Cookies and Tracking

Our website uses cookies to enhance your product browsing experience:

• Remember products you've viewed or added to cart
• Maintain your login session when applicable
• Analyze how customers interact with our product catalog
• Improve navigation and product discovery

You can manage cookie preferences through your browser settings.

Updates to This Policy

We may update this policy as our product offerings evolve. Any significant changes will be communicated via email or website notification. Regular review of this policy is recommended.

Contact Us

If you have questions about how we handle information related to our Pilates products, please contact our privacy team:

zytacome Pilates Products
123 Pilates Way
Sydney, NSW 2000
Australia
privacy@zytacome.shop
+61 2 8885 8311